Returns & Exchanges
KERVOLOGY RETURN/EXCHANGE POLICY
Attention: As of February 19th, 2024 all sales are final.
We offer in-store credit through our return program. Items must be in their original condition; i.e., unworn, unwashed, un-altered, free of marks and makeup stains, free of animal hair, perfume and deodorants or other scents, with tags still attached (if applicable).
The most common reason for a return is an item not fitting. As a result, we accept returns and exchanges within 14 days of receiving your item. Your package must be post-marked and sent back to us within 14 days from the original delivery confirmation date. You are responsible for all return mailing fees. If received over this time frame, the following restock fee will apply:
15-30 days, 10% restock fee
30 + days, no returns accepted
To begin your return or exchange click HERE
Once you've received your return authorization number, please mail your item back as soon as possible. We are not responsible for any shipping costs or refunds unless the item was received defective due to a manufacturer error. If your item looks worn or has any odors or smells, we will not be able to accept the return. We are not responsible for any items that may be lost in transit. Once we receive your item(s), they will be inspected and processed within 3-4 business days. You will be emailed a code as in-store credit for the returned items. Your store credit is valid for one year from the date it was issued.
Once your package has been received at our facility it will take our team up to 5 business days for processing.
FINAL SALE ITEMS
Due to the deep discounts given, as well as the limited numbers available, the following items are FINAL SALE: Special Promotions, FLASH SALES, "One & Done Sale" and clearance items. These items will not be accepted as a return or exchange, no exceptions! Thank you for your understanding.
EXCHANGES
Technically, we do not have a process in place for direct exchanges because we cannot guarantee that the item won't be sold out by the time your return is received back to our warehouse. Our policy does not allow us to "reserve" online merchandise. If you know the item(s) of the same or lesser value you wish to receive through an "exchange", we advise you to purchase the item(s) as soon as possible. This will ensure your exchange, without risking that the item(s) you want sell out prior to delivery of your return. In order to process this accurately, please include a note of this exchange in your return. Upon receiving the returned item back to our warehouse, we will process a refund, up to the purchase price of the new item; not to exceed the price of the item returned.
REFUNDS
Occasionally our inventory varies from what is actually in stock. In these instances, we will partially ship the portion of your order that is in stock and then refund you for the item(s) that is/are no longer available. We try our best to keep inventory updated as best as we can, but once in a while we accidentally oversell products and cannot fulfill your orders in their entirety. Thank you for understanding.
DAMAGED MERCHANDISE
If you receive an item that is damaged (A hole in fabric, missing button, not sewn properly, etc..) please email us a picture immediately. We will come up with the best resolution for you once we have reviewed the damaged item. We are not responsible for damage that that occurs when you wear the item or wash it.
Questions:
Email:
customerservice@kervology.com
Send your returns to:
5453 Evening Side Drive, Herriman, Utah US 84096.